Need help with StudySmart?

Use this page when you need quick help with accounts, guide access, premium membership, or practice resources inside StudySmart.

How to get help quickly

• Use the Parent Dashboard to check guide access and premium status first.
• If verification has not worked, ask for a fresh verification email.
• If a resource or practice page is not behaving correctly, include the page name and a screenshot if possible.

Support email

charlie@studysmarthub.com

Response times

We aim to reply as quickly as possible during normal working hours. Please include the email address used for your parent account so we can find the right record faster.